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Order Confirmation:
All orders must be acknowledged by fax or email. Phone orders are not accepted. Duplicated orders that are not marked
will be invoiced, any change must be made in written. If any order must be received by a specific date, the date must be clearly marked on the purchase order.
Artwork:
All artworks must be emailed in format EPS, PDF or ai. E-mail to: art @acuraline.net.
All emails must be included purchase order number, All fonts must be converted to outline or curved.
Multi-color imprint must have color separated artwork in electronic forms.
Pricing / Quote:
Catalog prices are subject to change without notice. Please check our website for latest update, and contact us for pricing confirmation. For specific order or large quantity, please contact the customer service for pricing confirmation.
Proofs:
Paper proof will be faxed or emailed at no charge for approval. Signed paper proof must be received before production. We will not be responsible for the delay shipment due to the delay approval.
Production:
Production runs approximately 7-10 working days for most items, which will be subject to stock. Some products throughout the catalog are available to ship in 3-5 working days without extra charge, please call for the service. Production of USB items will be longer.
Repeat order / Rush order:
Please include previous purchase order number and date, please copy the artwork to verify the imprint information. Records of previous order are kept for 11 months only, any change or order over 11 months old will be treated as a new order. Any rush order will be charged additional 25% to total quantity.
Over / Under Runs:
We reserve the right to ship 5% over or under the amount ordered and bill accordingly.
Shipping / Package:
All orders shipped from California 91789. Shipping cost will be invoiced accordingly, orders are normally shipped by UPS Ground unless otherwise noted. We will not be responsible for any delay once the package leaves our warehouse. All packages will be insured and buyer will be charged accordingly if there is no specific notice. If a specific shipping method is not noted on the purchase order, we reserve the right to ship any necessary method to meet the in-hand date requested. Unless otherwise specified or requested, all items will be shipped as their original package. Multiple destination shipments will be charged $6.00(z) each location. International drop shipment will be charged $20.00(z) each destination.
Payment / Term:
We accept Visa and Master card as forms of payment. Net 30 days upon credit approval. Payment not received by the due date are aubject a late fee of 1.5% per month. New customers or customers with delinquent accounts may have to prepay.
Damage Claim:
Claims for damage in transit must be reported to carrier at the time of delivery.
Return Policy:
Any defective merchandise must be reported within 10 working day from receipt of merchandise. Returned merchandise without authorization from factory will be refused and return back to sender at their expense. One year limited warranty covers any defective in material under normal use. Battery and ink cartridges excluded. No return on USB items. Imprinted products are not returnable nor refundable.
Samples:
Random samples will be billed at end quantity price plus freight. Or shipping account will be requested at the time when samples ordered.
PMS Color Match:
We offer no extra charge for PMS match, and can not guarantee perfect match.
Less than Mini Quantity:
$50.00 (v) for the order less the Minimum quantity.
Right to Promotion:
Unless specified noted, we reserve the right to use any item we’ve produced for display and promotion.
Set up Charge:
Set up charges may be vary by items, please refer the individual item for set up charges and repeat set up charge.
Cancellation:
Order cancellation may be subject to the cost incurred at the time of cancellation. Buyer is responsible for all cancellation costs occurred. Shipping charges, set up charges and art charges are nonrefundable. No cancellations on USB items.
We will not be liable for delays in delivery or product availability due to customs, shipping or natural disasters.

 
Copyright © 2008 acuraline